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| FAQ | | | |
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1. |
How will I know what flight or ship my goods
are on? |
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Once we have collected your goods at the point of the destination, we
will book space on either a ship or plane; depending on the type of
service you have been chosen. Upon confirmation of space allocation,
we will advise you either e-mail or post all relevant details enabling
you easy retrieval of your goods at destination. |
| 2. | What are my goods Insured / Extended
Liability cover for? | | |
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All Luggage / Baggage / goods are
carried as per Excess Luggage Limited. Terms & Conditions of
carriage. All goods / luggage/ baggage not covered under UK the domestic or Overseas
Enhanced Liability / insurance cover are carried at owner’s
risk. Copy of Terms & Condition available upon request.
SDR (Special drawing right)
“(A)
Subject to clause 2(B) and 11(B) above and sub-clause (D)
below, the Company’s liability howsoever arising and,
notwithstanding that the cause of loss or damage be
unexplained, shall not exceed (i) in the case of claims for
loss or damage to Goods:
(a) the
value of any loss or damage, or
(b) a
minimum sum of 25 SDR plus a rate of 1.5 SDR per kilo of the
gross or volumetric weight of any Goods lost or damaged for
export or import into the UK whichever shall be the lower.
(c) a
minimum sum of 25 SDR plus a rate of 5 SDR per kilo of the
gross weight of any Goods lost or damaged for domestic
UK
deliveries or collections within mainland, not for export or
import, whichever shall be the lower.â€
Please indicate the value of Cover required in the Excess Luggage
Enhanced Liability / insurance box this must match the Valued
packing list provided at point of collection. Enhanced
overseas Liability Cover for owner packed Personal Effects /
Personal household goods is on (Total Loss or Total Theft) of
your whole consignment. Additional Charges applicable.
Overseas Enhanced Liability / Insurance cover is not available
to all overseas destinations), please check with customer
service.
Please note No Glass or Ceramics items are cover
under this Domestic / Overseas Enhanced Liability cover.
All Electronic
items, such as LCD/ Plasma TV's must be packed in
manufactures original packing. Non Payments of shipping /
Enhanced liability / Insurance cover’s will automatically
cancel the cover. All goods will then be carried at owners
risk as per company policy.
Additional Extended Liability /
Insurance cover, can be obtained at additional cost for all
Owner packed goods £15.00 GBP minimum or 5% of the value of
goods ever is greater, maximum cover is 10000.00 per
consignment. Insurance for all risk cover can be obtained from
independent Brokers.
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| 3. | Who can collect my goods at
destination? | | |
When Sending Personal effects, Personal belongings, Luggage and
baggage it is advised the shipper and receiver is the same person, in
some cases destination authorities demand that you yourself be
present. Other wise the goods could be liable for duties and taxes in
the arrival country by customs. You may nominate a person in certain
countries (please check with Customer services before sending goods.)
and they must be able to provide arrival customs a form of ID
Passport, ID Card to collect the Luggage on your behalf.
All
Goods / commercial or samples can be collected by the party nominated
by your self on the Excess Luggage contract form.
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| 4. | What charges are imposed at the
destination? | | |
This varies from destination to
destination, also on the service you take with Excess Luggage. If you
are sending goods / luggage / baggage to arrival airport / Sea port
via our Bronze, Silver or Bulk shipping services then there will be
charges to be paid upon arrival of your goods / luggage / baggage
these charges vary subject to your arrival destination from £ 45.00 to
£85.00 to cover import documentation, agent, airline or shipping line
fees. Please note NO local arrival charges are included on our
Bronze,
Silver services and including Bulk LCL, FCL
services. Please also note that on
Gold
Door to door services no customs Duties, Taxes & inspections fees are
included and delivery is to kerb side only, if no Lift facilities are
available at Delivery Address.
There may be also some other
local tax and duties charges payable subject to customs demand of your
arrival country please check with your local embassy or consulate for
these before sending your luggage / baggage or goods. On personal
effects generally there are no duties & taxes to be paid if your
effects are older than six months.
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| 5. | How can I pay Excess
Luggage? | | |
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We accept personal cheques (with guarantee card), Visa, Access /
MasterCard / Amex and Diners credit cards. We also accept
cash! You can even transfer funds into your Bank account.
Please note credit cards carry a 3.5% surcharge, all cheque
payments will have to be bank cleared before the luggage /
baggage / goods can be dispatched
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| 6. | Can I have some empty
boxes? | | |
No problem - we do however take a refundable £5 deposit per box upon
delivery. We refund 50% off the deposit if you should decide to go to
ahead with the booking and are over 100 Kilos.
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| 7. | Do you collect and if so do you charge for
it? | | |
Greater
London
Collections:
We do collect Monday to Friday business hours (10:30
A.M to 17:00 PM) with no charge on our Excess Luggage silver, Gold
service provided it is within the Greater London M25 area. Weekend
collection charges are; Saturday £35 and Sunday £50, within Greater
London M25.
Collections outside of Greater London:
Collections outside of Greater London are subject to charge. All other
areas outside of Greater London subject to an overnight collection
fee.
Please note that we currently do not offer Excess luggage / Baggage
/ Goods collections, deliveries services at Weekends*
or on
Public Holidays*
outside of Greater London.
Collections outside of Greater London are done
between the hours of (13:00
to 17:00 hours). Monday to Friday. Please have your Luggage, Baggage ready for collection
when the collection agent/ courier arrive. Kindly please clearly label
all luggage’s for overseas shipping to our Address. Along with your
Excess luggage contract shipping number that begins with 395-. If you
live in a building with
No lift
facilities please bring your
luggage down to the courier / agent on the ground floor level. All
baggage / luggage must not weight more than
30 kilos per Single / Item this due to Health &
Safety of our staff and appointed agents. Any heavy luggage / baggage
may be refused collection and charges levied.
When completing the Excess luggage contract / consignment form (395
prefix) please complete all the necessary details requested so as we
can send / ship your unaccompanied personal effects to your
destination as soon as possible. For collection outside of Greater
London The company uses third party collection agents / Courier.
The company
does not
offer
any Enhanced liability / insurance cover within the Uk domestic
market, other than what is stated in the companies (Excess luggage
Terms and condition of carriage). How ever we can offer limited
enhanced liability cover to you, should you require it.
The limited enhanced liability
carriage cover can be obtained by
indicating on the TNT / City
link /APC Collection docket / consignment at point of collection
and valued declared on the form, please note we will require a valued
packing list for such cover if any Uk Domestic limited enhanced
Liability* cover is required from your Door UK to Arrival Excess
Luggage Depot. Or Uk Mini Move. Additional Charges applicable. *If no
UK Domestic limited Enhanced Liability cover is taken, then all goods
are carried at owners risk as per company’s (Excess Luggage terms of
carriage) copy available upon request.
Please be advised that we will not carry any
Dangerous, Hazardous
or prohibited items
please check with your destination customs. A
booking collection,
deposit fee of £25.00 is required for all
bookings in the event of cancellation. The fee will be refunded back
to you upon shipping with Excess Luggage. All items collected are
subject to a collection fee of 21.00 per item up to 30 Kilos. All UK
collections / mini moves are based on physical or volumetric weight of
the item this is based on Height, Length and Depth of the item in
centimetres, Box size Example 52H x 47W x 47 D = then divide by 4000
28.71 Kg (29Kg) Maximum Uk domestic dimension of carriage is 170 H
x120 W x120 D. physical weight 500Kg (612kg vol. chargeable). All
luggage / Baggage /goods are subject to check weight and re-
measurements by Excess Luggage.
Saturday / Sunday surcharge as quoted
upon request. We can also offer same day collection from outside of
Greater London subject to a mileage collection fee.
Finally once more, if you live in a block of flats were there are no
lift facilities, we kindly ask you to bring your Excess Luggage /
Boxes, Cartons to the ground floor once our driver has announced his
arrival. Please note, keep your baggage to a maximum weight of 30
kilos per item due to Health and Safety regulations. For Luggage /
Baggage over 5 items, a secondary man rate will apply. We request that
if you live in a restricted parking area's to provide us with a
parking permit. As all parking fines will be passed on to the
Customer.
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| 8. | Can you place the luggage on the same flight
as me? | | |
We use quite a variety of airlines so yes; we may be
able to place your goods on the same flight. However, please note that
the goods still have to go to the cargo areas first and be presented
to CUSTOMS (if outside the EEC) before you can collect them. The goods
do not arrive on the normal baggage carousels in the arrivals hall.
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| 9. | What happens if I have a
problem? | | |
Any problems must be notified to us immediately by
phone, fax or e-mail details listed on your shipping contract, so that
we can deal with it as quickly as possible. Problems are normally rare
though provided there are no restricted items in your goods and that
you have co-operated fully with the local Customs and Clearance
procedures.
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| 10. | What about my valuables and fragile
stuff? | | |
We recommend that all valuables and monies are carried on your person.
Fragile stuff can be taken care of by our specialist packing service,
which will ensure the goods are packed to survive the journey. Please
inform us beforehand of any fragile items so that we can advise
accordingly.
Please note No
Glass or Ceramics items are cover under
Domestic / Overseas Enhanced Liability cover.
All Electronic items, such as LCD/ Plasma TV's
must be packed in manufactures original packing. Non Payments of
shipping / Enhanced liability / Insurance cover’s will automatically
cancel the cover. All goods will then be carried at owners risk
as per company policy.
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| 11. | Can I store the goods with you before I the
flight date? | | |
We can store your goods - we need a full signed and
detailed packaging list before we are able to accept goods for
storage. Charges vary due to sizes but please contact us for a quote.
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| 12. | Will you weigh my goods at my
house? | | |
Yes we can weight your luggage within
the Greater London area - drivers carry high -quality portable scales
and all relevant documentation. Please note that dimensions also have
to be considered when it comes to exporting goods either by sea or
air.
Luggage collections outside of Greater
London are not weight at the customers premises they are check weight
at the collection agents warehouse and then recheck again upon arrival
at the Excess Luggage Depot for export of Luggage/ baggage / goods.
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| 13. | Any packing tips? | | |
Mix dense items such as books and magazines with
lighter items such as clothes or bubble wrap - this will keep your
costs down. Small breakables such as cassettes and small picture
frames should be cushioned with clothes and surrounded by books. Seal
cartons as tight as possible and cut down boxes to size - this will
help them survive the journey better. Make a list as you go along -
you won't have to re-open the boxes and then if you get confused!
Take
your time - we only need 48 - 72 hours before flight times so you can
pack quite near.
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| 14. | Are there any hidden costs with
yourselves? | | |
No - what you get quoted is what you pay. No catches, no hassles.
Call:
0845 270 7186 / 0208 577 0033 |
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"
Excess
Luggage UK, We care about your Move! "
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