·          Can the day and time for delivery / collection / redelivery be specified? 

Yes the day for delivery, collection and redelivery can be specified. If the collection, delivery or redelivery address is in a city serviced by our own excess luggage Storage company drivers you will receive a SMS message prior to your collection, delivery or redelivery indicating the time allocated / delivery slot our driver will be with you. This is an estimated time and depends on traffic conditions. The driver is allocated 15 minutes for your delivery, collection or redelivery.
 
Please note that on our standard Collection, delivery or redelivery in a city / town not services by excess luggage storage company an appointed agent / agents will collected or delivery your goods, we are unable to give you a specific time-slot. You do not need to be available to receive our empty packing cartons as long as you provide us with information about a safe place where they can be left, i.e. in a shed or with a neighbour etc. When your packed excess Luggage, excess baggage or student storage is collected, you or a trusted friend or relative must be present. You must inform us if you leave it with someone else for collection. When we redeliver your student baggage, luggage, boxes, etc or  excess baggage at the final address, you or your nominee has to be available to receive the shipment.  Failure will result in redelivery fees being applied.

·          If I order my empty cartons today, when can they be delivered? 

In the UK  we can deliver the cartons the next day (except Sundays) with the exception of Greater London. if you order them before 14.00. In other regions it may take up to 2 – 3  working days.

·          What happens if I exceed the 30 kilo maximum weight per item? 

You can avoid exceeding the maximum weight of 30 Kg per carton by avoiding heavy items, such as books, photo albums, CD’s and DVD’s as these quickly accumulate weight. If you wish to send a lot of heavy items, please use a Standard Carton (Book Box) as that is stronger and holds proportionally more weight than a Large Carton (T-Chest). All cartons and items are weighed upon collection within our services area, however all goods collected out side of our services area by an appointed agent then goods are check weight upon arrival at our storage facility. If upon on arrival at the Excess Luggage storage company depot, should one of your cartons or items exceed the maximum weight per item, you will be charged accordingly. So, please ensure you check the weight of your items if you can; most bathroom scales can be used. The reason for 30 kilos is due to Health and safety of our employees and agents.

·          Are there charges for empty cartons? 

There is no charge for our specifically designed shipment cartons. It is difficult to anticipate how many cartons you may require to pack your personal effects / personal belonging for student storage, excess baggage or excess luggage. we encourage you to order a few extras to be delivered. Our standard pack is two cartons a roll of tape and two meters of bubble wrap supplied free.  Additional cartons and bubble wrap available at extra cost.  Excess Luggage Student Storage Company will take a non-refundable deposit when you place an order .This is not an extra charge and will be deducted from your final charge.

·          Can I use my own cartons / cases? 

Yes off course you can, but please ensure that your cartons are made of strong cardboard and are taped well. If you are unsure, please use our cartons, which are chemically hardened and specifically designed for Student storage and international sea and air shipping of student belongings, excess luggage and excess baggage. If you do send your own cartons, please provide us with their exact dimensions (length, width and height) so we can give you an exact quote.

·          Do you accept my suitcases? 

Yes, we at excess Luggage student storage company will accept suitcase holdalls and backpacks. Please look at ‘Other Items’ to see a complete list of excess baggage we accept. Please provide exact dimensions (length, width and height) as this allows us to give you an accurate quote.

·          Do you provide FREE packing material for student shipping? 

YES, We provide FREE packing cartons for over 100 kilo’s of unaccompanied shipping, which are specifically designed for long-distance international shipping of excess baggage, excess luggage for student overseas moves to protect your excess..

·          How long can I keep the cartons for? 

There is no time limit. Please do not leave the delivery of your empty cartons till the last minute, allow yourself plenty of time to pack.

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