Yes — we keep you updated throughout.
Yes. We keep you informed of your shipment’s progress and give you the reference details for it — for air freight that includes your air waybill number, which identifies your consignment with the airline.
The level of live, self-service tracking varies by route and carrier, but you’ll always have a real person to call on 0800 096 38 39 for an update — not just an automated status page. We’ll let you know at the key stages: collected, exported, in transit, and ready for delivery or collection at the destination.