The basis on which we collect, ship and deliver your belongings.
All quotations, bookings and shipments with Excess Luggage are accepted under the standard Terms and Conditions of Excess Luggage Ltd. They set out the basis on which we collect, carry and deliver your luggage, personal effects and cargo.
By confirming a booking, you agree to be bound by our Terms and Conditions in force at the time. If anything in them is unclear, please ask us before you book — we are happy to explain.
We aim to provide accurate and transparent quotations based on the information you supply. If your shipment is as described, your quotation will normally remain unchanged, subject to applicable air freight, sea freight or courier rates, together with any carrier surcharges in force at the time of booking. However, if your goods require additional packing, protective wrapping, custom-built crates, pallets or other specialist handling that could not reasonably be identified when the quotation was prepared, additional charges may apply. We will always advise you of any such costs and obtain your agreement before carrying out the work. Full details of our pricing, charges and any variations are set out in our Terms and Conditions.
We shall not be liable for any delay in performing, or any failure to perform, our obligations where the delay or failure results from events or circumstances beyond our reasonable control. Such events include, without limitation: acts of God, severe weather, flood, fire or explosion; war, terrorism, riot or civil unrest; epidemic or pandemic; strikes or other industrial action; the failure, delay or disruption of any airline, shipping line, courier or other carrier; port, airport or border closures; customs or other government action, embargo or sanctions; and the failure of utilities, communications or transport networks. In these circumstances our obligations are suspended for the duration of the event, the time for performance is extended accordingly, and we will take reasonable steps to keep any delay to a minimum. Where such an event prevents or delays a shipment, any storage, demurrage or additional handling charges raised by carriers or authorities remain payable by the customer.
Excess Luggage Co. is the trading name of Excess Luggage Ltd. Operations: MetEx House, 496a Great West Road, Hounslow, TW5 0TE. Freephone 0800 096 38 39 · info@excessluggage.co.uk. See also our Privacy Policy and Cookie Policy.