Frequently Asked Questions

We collect from your UK door, ship your bags or boxes by air or sea to your destination, and deliver to the address you give us. You get a quote first, then book; we handle the transport and guide you through the paperwork.

Prices are based on the weight and size of what you send and the destination, so we quote per shipment. Air freight is faster and priced higher; sea freight is more economical for larger or less urgent loads. Request a quote for an exact price.

Items up to 30kg travel at standard rates. Heavier items are accepted and carry a heavy-weight surcharge (advised at quote stage), so two 20kg boxes can be more economical than one 40kg box.

It depends on the destination and service. Air freight is typically a matter of days; sea freight can take several weeks. We give estimated transit times, from the date of UK collection, when you book.

Yes. We offer door-to-door collection across the UK. You tell us the address and a convenient date, and our courier collects from you.

Personal effects, luggage, boxes and household items. Some goods are restricted or prohibited and cannot travel, so check with us if you are unsure about anything.

Dangerous or prohibited goods such as aerosols, loose lithium batteries, flammable liquids and perishables, plus anything restricted by the destination country's customs. If in doubt, ask before you book.

We guide you through the documentation you need. Depending on the destination, import duties or taxes may apply and are usually the responsibility of the receiver. We tell you what is required before you ship.

Yes — transit cover is available and you add it when you book. It protects against loss or damage in transit, up to the level you choose, so we recommend it for valuable or irreplaceable items. Ask us about cover levels when you get your quote.

We provide tracking so you can follow your shipment from collection through to delivery.

No. This is unaccompanied baggage and personal-effects shipping, so you do not need a flight ticket. We ship your belongings independently of any travel.

Yes, please pack and label your items securely before collection. We can advise on packing and have guides for fragile or awkward items.

You can pay when you book your shipment. We set out the available payment options at quote stage.

We ship from the UK to destinations worldwide, including Europe, North America, Asia, Africa, Australia and the Middle East. See our destinations pages or ask for a quote.

Tell us your UK postcode, where it’s going and roughly what you’re sending, and we’ll come back with a quote. Start on our quote form, or call the team on 0800 096 38 39.

For two or more bags it very often is — airline excess is charged per kilo at check-in and adds up fast. We’ll quote your shipment so you can compare, subject to airline rates at the time of booking.

Our standard service for luggage and personal effects is UK door collection through to the destination arrival airport, where the receiver clears and collects. Door-to-door delivery is available to many destinations — just ask when you get a quote.

Schedules can shift, and customs can hold a shipment for inspection or missing paperwork — usually because something wasn’t declared correctly. We help you declare and document everything properly up front to avoid that, and keep you updated if anything changes.

The earlier the better — air is usually a few days, sea several weeks — so allow enough time before you need your things at the other end. We’ll give an estimated transit time when we quote.