MetEx House, 496a Great West Road, Hounslow, Middlesex, TW5 0TE  ·  Shipping since 1998
0800 096 38 39
Transit

What if my flight is delayed?

Your bags ship separately — your flight and your shipment are independent.

Your belongings travel as freight, independently of you, so a delay or change to your passenger flight has no effect on your shipment — it’s already on its own journey. That’s one of the advantages of shipping ahead rather than checking bags on your flight.

If the shipment itself is affected by a freight or weather delay, we’ll keep you informed and tell you the revised timing. Because sea (and sometimes air) transit can shift for reasons outside anyone’s control, we build a sensible window into our guidance and stay in touch — you’ll always be able to reach a real person for an update.

Get a quote Call 0800 096 38 39

More on this
If I miss my flight, is my shipment lost? +
No — it’s completely separate from your ticket and carries on regardless.
What if the freight is delayed? +
We’ll tell you promptly and give you the revised timing.
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