Critical customs rule — sender and receiver must be the same person
Under the customs regulations of most destination countries, the sender (shipper) and the receiver must be the same person for a shipment to qualify as unaccompanied personal effects. If the sender and receiver are different people, your goods may be reclassified as commercial goods by destination customs — making them subject to full import duties, taxes, and potentially delays or seizure. Both Area 1 (UK address) and Area 2 (destination address) on your consignment form must show your name. Contact customer services before booking if you have a legitimate reason why this may not be possible.
Core documents · all shipments
What you must provide before collection
These four documents are required for every international shipment. Have them ready at the time of booking. Incomplete documentation will delay your collection and shipment.
Required — all shipments
Copy of passport / photo ID
Photo page only · scan or clear photograph
A copy of the photo page of your passport is required for all international shipments. This legally identifies you as the shipper and declarant on the customs documentation. It must accompany the 3 copies of the consignment form returned to Excess Luggage Co.
Required with: White, pink and green copies of the consignment form — returned to Excess Luggage Co. depot (not given to the collection driver).
Acceptable: Passport photo page (valid, not expired) · UK photo driving licence · national identity card.
Not acceptable: Expired documents · blurred or cut-off photos · photos where your face or details are obscured.
How to send: Include with your returned consignment form copies, or email to info@excessluggage.co.uk with your contract reference number.
Under no circumstances should the consignment form be given to the collection agent (DHL, FedEx, or other carrier). This contains your personal information. Return all copies to Excess Luggage Co. only.
Required — all shipments
Valued packing list
Pro Forma Packing List · STC Personal Effects
A complete, itemised packing list with quantities and values is a legal customs document. It must accompany your consignment form. Excess Luggage Co. provides the official Pro Forma Packing List form — use this, not a hand-written list.
Must include: Every item category from the 40-item list — quantity and value in GBP for each. Leave blank only items not in your shipment.
Value for customs: Total value must be declared honestly and must match the value declared on the consignment form (Area 3).
Electrical items: Must be specifically declared on the packing list. No standard liability cover is provided on TVs, glass, ceramic items unless professionally packed or crated.
Services: Tick Bronze, Silver, or Gold service required, and Air / Road / Sea method of shipping.
Hazardous goods not permitted: Aerosols, deodorants, perfumes, aftershaves, batteries, flammables, compressed gases, toxic substances, corrosives, explosives. Do not include these — see full list below.
Required — all shipments
Consignment form (Areas 1–6)
Excess Luggage contract / consignment note · 4-part form
The Excess Luggage consignment form is a 4-part document (white, pink, green, blue). Complete all 6 areas pressing firmly so all copies are legible. Retain the blue copy. Return white, pink, and green to Excess Luggage Co. with your passport copy and packing list.
Silver & Gold services: Ensure all marked areas are correctly completed — a copy of the first page is provided showing which areas to fill.
Weight limit: 30kg per item standard, surcharge if heavier (Health & Safety). Items over 30kg must be placed on a pallet — advise customer services before collection.
Payment: Debit/credit card details completed in Area 6, or bank transfer direct to Excess Luggage account. DHL, FedEx, and all collection agents do not accept cash.
ℹ Your contract reference number (format: 689/395-…) appears in the top right corner of the form. Include this on all correspondence and on your shipment labels.
Required — all shipments
Hazardous goods declaration
Signed declaration that shipment contains no prohibited items
Every shipper must sign the Hazardous Goods Not Permitted declaration confirming their consignment contains none of the listed dangerous, prohibited, or restricted goods. This is included within the consignment form and must be signed and dated.
By signing you confirm: No aerosols, deodorants, perfumes, aftershaves, batteries (loose), flammable liquids or gases, explosives, firearms, animals, tobacco, or any other prohibited item is in your shipment.
Restricted items: Mobile phones, laptops, TVs, cameras, and fragile items are carried on limited liability / non-compensation basis only.
Removal fee: If prohibited items are found, they will be removed and may be destroyed. A £150 administration fee plus any airline/handling charges will be passed to the shipper. Shipment will be delayed until charges are paid.
Legal notice: Excess Luggage Limited reserves the right to remove prohibited items without reference to the customer. No compensation will be due and no obligation to return items exists.
Consignment form guide
Completing your consignment form — area by area
The Excess Luggage consignment form has six areas. Each must be completed accurately. Incomplete information causes delays and may result in additional charges to the shipper.
Consignment form · Areas 1–6 · completion guide
Press hard — all 4 copies must be legible
Important: The sender (Area 1) and receiver (Area 2) must be the same person for personal effects customs clearance. Return white, pink and green copies to Excess Luggage Co. Retain the blue copy. Do not give the form to the collection driver.
1
UK shipping address — sender / shipper
Your full UK home, hotel, or business address from which the goods are being shipped. The sender name must match the receiver name in Area 2 for personal effects customs clearance in the destination country. If names differ, goods may be reclassified as commercial imports with duties and taxes applicable.
Same name as Area 2
UK address only
2
Destination address — receiver
Your full home, hotel, or business address at the destination country — with contact telephone number and email. Must be a full postal address. Airport names, terminal numbers, and PO boxes are not valid delivery addresses. The receiver name must match the sender name in Area 1.
Full address required
Include phone + email
3
Service selection & insurance
Tick the export/import service required (Silver or Gold). Indicate your arrival airport or seaport. If overseas enhanced liability cover is required, indicate the value — this must match the valued packing list. Enhanced cover is on total loss or total theft basis only. Not available to all destinations. No cover for glass, ceramics, or fragile items. All Bronze and Silver airport/seaport services exclude local arrival, agent, and airline handling charges in the destination country.
Must match packing list value
Total loss basis only
4
Description of goods
List the number of pieces, items, and description of goods — "said to contain (STC) personal effects/household goods." Include product HS Codes where required for commercial goods. Do not include restricted, dangerous, or hazardous goods. Specifically: perfumery and body sprays are not accepted and will be removed and may be destroyed at additional charge. See the full hazardous goods list.
HS codes if applicable
No hazardous items
5
Terms & conditions + security declaration
Read carefully. Sign, date, and print your name. Include your passport details. This signature legally binds you to the Excess Luggage Terms and Conditions of Carriage and the security declaration. By signing you confirm your shipment contains no prohibited items and all information provided is true and correct. A copy of the Terms & Conditions of Carriage is available on request.
Legally binding signature
Passport details required
6
Payment details
If paying by debit/credit card, complete full card details including security code and registered billing address. Online bank transfer direct to the Excess Luggage company account is also accepted. DHL, FedEx, and all collection agents do not accept cash. All cash payments must be transferred directly to the Excess Luggage bank account.
No cash to drivers
Include billing address
Official packing list · 40 item categories
Pro Forma packing list — complete every applicable line
Use the official Excess Luggage Co. Pro Forma Packing List. Every applicable item category must be completed with quantity and estimated GBP value. The total value for customs purposes must be declared honestly at the bottom.
Pro Forma Packing List · STC Personal Effects / Personal Belongings
Official Excess Luggage Co. form · complete all applicable lines
Method of shipping: Air □ Road □ Sea □
Service required: Bronze □ Silver □ Gold □
Excess Luggage Ref: 395 - ___________
| No | List of Contents | Qty | Value £ |
|---|---|---|---|
| 1 | Hat's / Head Wear | ||
| 2 | Scarf's / Neck Ties / Shawls | ||
| 3 | Under Garments / Vest / Petticoat | ||
| 4 | T-shirts | ||
| 5 | Shirts / Blouse | ||
| 6 | Jumpers / Pullovers / Cardigans | ||
| 7 | Coats / Jackets | ||
| 8 | Dresses / Suites | ||
| 9 | Shorts / Skirts | ||
| 10 | Trousers / Jeans / Leggings | ||
| 11 | Sports wear / Track Suites / Swim Wear | ||
| 12 | Socks / Stockings / Hosiery | ||
| 13 | Footwear / Shoes / Sandals | ||
| 14 | Winter Coats / Rain Jackets | ||
| 15 | Accessories / Costume Jewellery / Watches | ||
| 16 | Books / Printed Matter / Magazines | ||
| 17 | Stationary / Photos | ||
| 18 | CD's / DVD / Tapes | ||
| 19 | Sport Equipment / Golf Clubs | ||
| 20 | Ornaments / Pictures / Souvenirs |
| No | List of Contents | Qty | Value £ |
|---|---|---|---|
| 21 | Bed Linen / Sheets / Duvets / Blankets | ||
| 22 | Toys / Games / MP3 Players | ||
| 23 | Toiletries* / Make up | ||
| 24 | Kitchen Utensils / Dishes / Vessels | ||
| 25 | Hand bags / luggage / wallets | ||
| 26 | Bicycles / Bikes / Surf Boards | ||
| 27 | Computer Equipment / Games Consoles | ||
| 28 | |||
| 29 | |||
| 30 | |||
| 31 | |||
| 32 | |||
| 33 | |||
| 34 | |||
| 35 | |||
| 36 | |||
| 37 | |||
| 38 | |||
| 39 | |||
| 40 |
Total Number of Items: ___________
Value for Customs Purpose: £ ___________
Service levels
Bronze, Silver & Gold — what each includes
Excess Luggage Co. offers three service levels. Select your service on the consignment form (Area 3) and the packing list. Note that Bronze and Silver airport/seaport services do not include local arrival, agent, or airline handling charges in the destination country.
Bronze
Economy air service
Local arrival chargesNot included
Agent / handling feesNot included
Enhanced liability coverOptional extra
Door collection Not included
Best forBudget shipments
Silver
Standard air service
Local arrival chargesNot included
Agent / handling feesNot included
Enhanced liability coverOptional extra
Free collection Included
Best forStandard shipments
Gold
Premium air service
Local arrival handling Included
Agent fees Included
Enhanced liability coverOptional extra
Free collection Included
Best forFull service delivery
Hazardous & prohibited goods
What cannot be shipped — official Excess Luggage Co. list
The following goods are taken directly from the official Excess Luggage Co. Hazardous Goods Not Permitted declaration. All items listed below are prohibited without exception. Inclusion of any of these items in your shipment will result in removal, possible destruction, and charges to the shipper.
Class 1 — Explosives
Ammunition
Christmas cracker snaps
Fireworks
Fuses
Class 2 — Gases
Aerosols (all types including deodorant)
Compressed air
Cigarette lighters
Gas cylinders (camping stoves etc.)
Aqualungs · Chlorine · Fluorine
Fire extinguishers
Class 3 — Flammable liquids & goods
Perfumes & aftershaves
Lighter fluid
Matches (including safety matches)
Paint thinner · Adhesives
Paint · Oil
Class 5/6 — Oxidizing & toxic substances
Bleach and oxidizing substances
Organic peroxides
Pesticides · Insecticides
Mercury · Poisons
Class 7/8 — Radioactive & corrosive
All radioactive materials
All battery types (corrosive classification)
Corrosive cleaning fluids
Acids and alkalis
Thermometers (mercury)
Class 9 — Miscellaneous dangerous goods
Asbestos
Magnetized materials
Dry ice
Self-inflating life jackets
Other prohibited & restricted goods
Absolutely prohibited
Firearms, weapons & ammunition (deactivated or otherwise) · air rifles · knives · swords
Animals — any form (dead or alive) including pets, birds, fish · animal skins · furs · ivory products
Foodstuffs & plants — alcohol · frozen/refrigerated drinks unless untreated · all plants
Tobacco & tobacco products
Pornographic materials
Human remains or bodily fluids
Illegal narcotics / drugs
Items with inherent defects
High-value items (prohibited)
Antiques — items of special value because of age, artistry, beauty or period of origin
Works of art — drawings, paintings, sketches, tapestries, clocks, poetry, sculptures
Gold and silver · precious stones · jewellery and/or watches
Unused stamps · stamp collections over £50 in value
Unique items of exceptionally high value
Money & negotiable items
Currency · coins · cheques · bills of exchange · bonds · savings books
Pre-paid credit cards · share certificates · bullion · other securities · passports
Restricted — limited liability only
Mobile phones · palmtops · MP3 players · ipods · iphones
Computers & screens — laptops · monitors · netbooks · Televisions (LCD, plasma, standard)
Cameras (digital or otherwise) · camcorders · DVD and Blu-ray recorders
Brittle and fragile items — china · porcelain · glassware
LCD/Plasma TVs must be packed in manufacturer's original packing
All restricted items are carried at limited liability / non-compensation basis only. Standard liability cover does not apply unless items are crated or professionally packed.
£150 administration fee — prohibited item removal
Where charges are incurred for the removal of non-permitted or restricted goods by airline, handling agent, or consolidator, these charges will be passed on to the shipper together with a £150.00 administration fee. The shipment will be delayed until all such charges are paid. Excess Luggage Limited reserves the right to remove prohibited items and dispose of them without reference to the customer. No compensation will be due and no obligation exists to return or forward such items. If any item is removed it will be at the customer's cost, and payment will be required in advance of its return.
Collection information
Before and during collection — what to do
Recommended — photograph your goods before collection
Prior to collection by DHL, FedEx, or any other carrier at Excess Luggage Co.'s discretion, Excess Luggage Co. strongly recommends that you take photographs of all goods / cargo / luggage being collected using a smartphone or digital camera. Email images to info@excessluggage.co.uk with your contract reference number. This creates an evidence record for any insurance or damage queries.
Labelling your goods
Address all pieces to Excess Luggage Co., MetEx House, 496a Great West Road, Hounslow, Middlesex, TW5 0TE
Include your Excess Luggage contract reference number (format: 689/395-…) on all labels — found in the top right corner of your consignment form
Attach the printed address label (page 2 of the collection instructions) firmly to all pieces
Your cargo will be subject to weight check and correction on arrival at depot — charges will be levied accordingly
Collection agents & payment
Collection carriers: DHL, FedEx or other carrier at Excess Luggage Co.'s discretion
Do not give the consignment form to the collection agent — contains personal information. Return to Excess Luggage Co. only.
Collection agents do not accept cash. All cash payments must be transferred directly to the Excess Luggage bank account.
If UK domestic enhanced liability cover is required, indicate on the collection docket at point of collection. Additional charges apply. Without cover, all goods are carried at owner's risk.
Return consignment forms & documents to:
C/O Excess Luggage Company
MetEx House, Off Lime Tree Road
496a Great West Road
Hounslow, Middlesex
TW5 0TE, UK
MetEx House, Off Lime Tree Road
496a Great West Road
Hounslow, Middlesex
TW5 0TE, UK
Tel: +44 (0)208 577 0033 · Email: info@excessluggage.co.uk
Opening times: 09.00 to 18.00 hrs Mon–Fri
Opening times: 09.00 to 18.00 hrs Mon–Fri
Your contract reference format
689 / 395 - XXX
Found top right of consignment form
Quote on all correspondence & labels
Quote on all correspondence & labels
Legal declarations · packing list
What you legally declare when you sign
By signing the Pro Forma Packing List you make the following legal declarations. Read each one carefully before signing.
Shipper's legal declarations — Pro Forma Packing List
a
All goods were personally packed by me and have been in my constant possession since packing.
b
No goods have been added to the consignment by any other person, nor are any goods being carried on behalf of any other person.
c
I have declared all electrical items on the packing list. No standard liability cover is provided on high value items, jewellery, TVs, glass, or ceramic items unless they have been crated or professionally packed.
d
My consignment contains personal effects only and NO goods of a hazardous nature, nor any explosives, corrosives, or firearms of any description.
e
I am aware that any false statement may render me liable to prosecution under the terms of the Aviation and Maritime Security Act 1990.
f
I hereby declare that the above information is true and correct. I confirm and agree to the Terms and Conditions of Carriage by Excess Luggage with regards to the shipment of my effects.
Aviation and Maritime Security Act 1990: A false declaration on this form is a criminal offence under UK law and may result in prosecution. Excess Luggage Co. cooperates fully with HMRC, the Civil Aviation Authority, and border force agencies in any investigation arising from misdeclaration.
Frequently asked questions
Documentation — answered honestly
Under the customs regulations of most destination countries, unaccompanied personal effects must have the same person listed as both sender and receiver. If the names are different, destination customs may reclassify the goods as commercial imports — making them liable for full import duties and taxes. Both Area 1 (your UK address) and Area 2 (your destination address) on the consignment form must show your own name.
No. Perfumes and aftershaves are classified as flammable liquids (Class 3 dangerous goods) and are explicitly listed as prohibited on the Excess Luggage Co. Hazardous Goods Not Permitted declaration. They will be removed from your shipment. A £150 administration fee plus any airline or handling charges will be passed to you. The shipment will be delayed until all charges are paid. This applies regardless of quantity or packaging.
The maximum weight is 30 kilograms per item — this applies to all luggage, baggage, cartons, and boxes and is set for health and safety reasons. If your goods are heavier than 30kg, they should be placed on a pallet and customer services must be advised before collection. Excess charges will be applied for items exceeding the weight limit discovered at the depot.
No — under no circumstances. The consignment form contains your personal information including passport details and payment information. The white, pink, and green copies must be returned directly to Excess Luggage Co. at the depot address, not given to the DHL, FedEx, or any other collection agent. You retain the blue copy for your own records.
Excess Luggage Limited reserves the right to remove prohibited items without reference to the customer. A £150 administration fee will be charged plus any charges passed from the airline, handling agent, or consolidator. The shipment will be held until all charges are paid. The customer will not receive compensation for removed items, and Excess Luggage Co. is under no obligation to return or forward them. If an item is returned it will be at the customer's cost, with payment required in advance.
No. Mobile phones, laptops, computers, tablets, cameras, and televisions are classified as restricted items and are carried on a limited liability / non-compensation basis only. Standard liability cover does not apply to these items unless they are crated or professionally packed. If you wish to insure electronic items, you must arrange specialist cover — contact customer services before booking to discuss options.