Canadian customs may require you to attend in person. A CAD $250 import documentation fee applies per consignment. Complete a Goods to Follow declaration on arrival in Canada. No PBO references on inventory.
✈ Air freight to Canada: 4-9 working days, subject to space and flight availability with the carriers from UK door collection • ⚓ Sea freight: 3-6 weeks door-to-door (subject to your destination) • Price confirmed before we collect • Freephone 0800 096 38 39
These items are not automatically refused but face restrictions, duties, inspections or require specific documentation. Check before you pack.
Many food products restricted. Meat, dairy and fresh produce face significant restrictions from CFIA.
Require phytosanitary certificate. Some plants prohibited entirely.
Heavily regulated. Require specific RCMP approval. Not accepted on personal effects services.
Subject to provincial regulations and duties. Limited amounts may be imported duty-free.
Must comply with Health Canada regulations. Controlled substances require documentation.
CAD $10,000 or more must be declared at the border.
Subject to specific import requirements from CFIA.
Require CFIA certification. Strict biosecurity controls similar to Australia.
The following items are prohibited on all services — air freight, sea freight and door-to-door (subject to your destination). Do not pack them. Items found during inspection will be confiscated, and you may face penalties.
Customs clearance at destination is your responsibility as sender — who must also be the receiver for personal effects classification. Have these documents ready before we collect.
If customs or inspection issues arise at the destination — including holds, queries or inspections — you must respond promptly. Failure to respond, or submission of incorrect documentation, will result in storage charges accumulating at the destination warehouse at your cost.
You are liable for storage, inspection fees and any duties that arise where:
If you are unsure about any item, its declared value, or the documentation required for your destination — call us before you pack. We would rather spend ten minutes on the phone with you than have your shipment held at customs for two weeks while fees accumulate.
After more than two decades on this route, we know exactly what causes shipments to be held, delayed or refused at Canada customs. These are the practical tips that make the difference.
Complete your Goods to Follow declaration as soon as you arrive in Canada — before your shipment arrives.
You may be required to attend customs in person. Be available when your shipment arrives.
The CAD $250 import fee is mandatory and not included in your UK quote.
Provincial regulations on alcohol vary — check the rules for your specific province.
Canada has strict biosecurity rules similar to Australia — clean all outdoor equipment before shipping.
“We collect your luggage ourselves. We check it is properly packed, wrapped and secured before it leaves your door. After 28 years we know what arrives safely and what doesn’t. That happens before the bag is in the air — not after.”
Your UK shipping quote does not include the following destination charges. These are levied by governing bodies and government agencies at the arrival country and are payable by you directly at destination:
These charges are mandatory, set by the destination country’s governing bodies, and outside our control. We will advise you of known destination charges for your route at the time of booking so you can budget accordingly. If you have questions about what to expect at your destination, call us on 0800 096 38 39 before you book.