MetEx House, 496a Great West Road, Hounslow, Middlesex, TW5 0TE  ·  Shipping since 1998
0800 096 38 39
⚓ & ✈ Shipping to Dubai • UK’s Dubai specialists • Since 1998

Shipping to Dubai from the UK
Boxes, luggage, personal effects & cargo — by air or sea

Everything you need to ship to Dubai in one place. Whether it’s a couple of boxes, your luggage, a student’s belongings or the contents of a home, we collect from your door anywhere in the UK, handle Dubai Customs, and deliver across Dubai and the wider UAE. Air freight in 3–6 working days to Dubai (DXB), or economical sea freight in 4–7 weeks to Jebel Ali, subject to space and flight availability with the carriers. Shipping to Dubai since 1998.

Get a quote 📞 0800 096 38 39

We’ve been shipping to Dubai from our Heathrow-side base since 1998 — boxes and bags for students and individuals, personal effects for people relocating, and cargo for businesses. Dubai is one of the most import-friendly destinations we ship to: used personal effects are generally duty-free for residence-visa holders. The two things to get right are your visa paperwork and knowing what Dubai does not allow in a shipment. This page is everything we’d tell a friend sending their things to Dubai. Shipping to the rest of the country too? See our shipping to the UAE page.

Every way we ship to Dubai

Not sure which service you need? Start here — each links to full details, transit times and what’s included.

How shipping to Dubai works, step by step

1
Quote & book

Tell us what you’re sending and where. We give you a clear quote up-front — and as long as your shipment is what you told us, that’s the price you pay, subject to airline rates at the time of booking.

2
Door collection

We collect from your address anywhere in the UK. No need to get anything to a depot or the airport.

3
Wrap, pack & document

Goods are export-packed and we prepare an itemised packing list, with copies of your passport and UAE residence visa for clearance.

4
Ship by air or sea

Air freight from Heathrow to Dubai (DXB), or consolidated sea freight to Jebel Ali.

5
Dubai customs clearance

Dubai Customs assesses the shipment at Jebel Ali or Al Maktoum. Used personal effects for visa-holders clear duty-free; every shipment is subject to inspection.

6
Delivery or collection

Your goods are delivered to the Dubai address, or ready to collect from the arrival depot.

Dubai Customs, duty and your residence visa

Dubai is refreshingly straightforward on personal effects — but the duty-free treatment depends on your residency status, and everything is inspected on arrival.

Used personal effects are duty-free for residents. Dubai Customs exempts used household goods and personal effects brought in by UAE residence-visa holders — and by people coming for residence for the first time — after inspection. Clothing, furniture, books, kitchenware and electronics all typically qualify.
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Have your paperwork ready. A copy of your passport and UAE residence visa (or an employment visa with UAE entry stamp if the residence visa isn’t issued yet), plus an itemised packing list and the air waybill or bill of lading. Your shipment should arrive close to when you do — customs may ask for proof of entry.
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What’s dutiable: new items still in packaging and anything in commercial quantities attract 5% customs duty on the CIF value, and 5% VAT applies to imports. If you can’t show an invoice for a new item, customs will assess its value.
Where it clears. Dubai Customs operates at Jebel Ali Port and Al Maktoum International (DWC), under the Federal Customs Authority. We handle the clearance so you don’t have to attend in person.

Read the full UAE customs guide ›

What Dubai does not allow in a shipment

The UAE has strict cultural, religious and safety rules on imports. Some things that are ordinary in the UK are restricted or prohibited — and getting caught out is far more costly than declaring up-front.

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Alcohol needs a licence. Don’t simply pack alcohol into an unaccompanied shipment — it requires a permit and must be arranged in advance. Undeclared alcohol can mean confiscation and penalties.
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Pork products are restricted, as are gambling items, and any material considered offensive to Islam. Counterfeit or fake branded goods are prohibited.
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Media and printed matter are screened. Books, films, photographs and magazines are subject to censorship and may be inspected or held. Keep to genuine personal quantities.
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Medicines, drones and comms gear need approval. Some prescription medicines require prior Ministry of Health approval; drones need UAE GCAA registration; satellite phones and certain radio/surveillance equipment need a TDRA licence. Ask us before you pack any of these.
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Lithium batteries and dangerous goods. No lithium batteries in a standard shipment — that includes the batteries inside laptops, phones, tablets, cameras and power banks. Batteries can be packed and exported as declared dangerous goods, but that has to be arranged before you pack. Undeclared dangerous goods are a criminal offence and the duty sits with the sender, so tell us exactly what is in the shipment.

What we see most often — and how to avoid it

Most UK–Dubai shipments clear quickly. The ones that don’t nearly always come down to the same short list of things. Here’s what actually trips people up, and how to stay on the right side of it:

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Residence visa not issued yet. The duty-free concession runs off your UAE residence visa. If it isn’t ready, an employment visa with a UAE entry stamp usually bridges the gap — have one or the other ready at clearance.
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Alcohol tucked into a box. A bottle or two packed in with the kitchenware is the classic mistake. In the UAE that’s a licensing matter, not a casual one — leave it out unless it’s been arranged with a permit.
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New-in-box items. A brand-new TV or appliance still shrink-wrapped reads as commercial and attracts 5% duty plus VAT. Used items you already own clear as personal effects.
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Media held for censorship. A big box of DVDs, books and magazines can be pulled for screening. Keep it modest and personal and it passes without fuss.
Goods arriving well before you. Customs may want proof you’ve entered the UAE. Time the shipment so it lands close to your own arrival, not weeks ahead.

What shipping to Dubai actually looks like

An illustrative example of a common scenario — your own quote is always specific to your exact shipment.

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A professional relocating to Dubai Marina with a few boxes of clothes, books and kitchen things, plus a couple of suitcases, would typically send the essentials by air freight to Dubai (DXB) so they’re there within days, and anything bulkier by shared-container sea freight to Jebel Ali. We’d collect from their UK door, export-pack, itemise the packing list, and prepare the passport and residence-visa copies for a duty-free clearance — flagging anything, like alcohol, that can’t simply go in the box.

Shipping to Dubai and across the UAE

Dubai is our busiest UAE lane, but we deliver right across the Emirates. Each links to local delivery detail, ports and transit times:

Which is right for your shipment?

Air freight suits a few boxes, urgent items or anything you need within a week — 3–6 working days to Dubai, priced on weight and size. Sea freight suits volume — a room, a family’s contents or a whole home — at a fraction of the per-kilo cost, over 4–7 weeks to Jebel Ali. These sea transit times are approximate — the actual time depends on when your LCL container finishes loading and consolidating, the vessel’s sailing date and route, any transhipment hub before the final destination, and customs clearance, so please allow a week or two either side. Many customers split the two: air for the essentials, sea for the rest.

Air cargo to Dubai ›   Sea freight to Dubai ›

Shipping to Dubai — your questions answered

Should I ship or pay the airline for extra bags? +
For anything beyond one or two extra bags, shipping is almost always cheaper than airline excess-baggage fees — and you’re not lugging the weight through the airport. Airlines charge premium rates per bag or per kilo; we collect from your door, ship door-to-door and handle Dubai customs clearance.
How long does it take? +
Air freight is typically 3–6 working days to Dubai plus clearance, subject to space and flight availability with the carriers. Sea freight is typically 4–7 weeks door-to-door to Jebel Ali depending on routing and sailing, plus Dubai customs clearance.
Will I pay duty? +
Used personal effects brought in by UAE residence-visa holders, or by people coming to Dubai for residence for the first time, are generally exempt from duty after inspection. New goods or commercial quantities attract 5% customs duty on the CIF value, and 5% VAT applies to imports.
Can I ship alcohol or pork? +
Alcohol requires a licence or permit and must not simply be packed into an unaccompanied shipment. Pork products are restricted. Media is screened for censorship, and drones, satellite phones and certain medicines need prior approval. Tell us what’s in the shipment and we’ll advise before you pack.
What paperwork do I need? +
A copy of your passport and UAE residence visa (or employment visa with UAE entry stamp), an itemised packing list, and the air waybill or bill of lading. We prepare these with you and advise on anything destination-specific.
Can I send electrical items? +
Yes — and helpfully, the UAE uses 220–240V with the same Type G three-pin plug as the UK, so most British appliances work without adaptors. Anything with a lithium battery must be declared as dangerous goods and arranged before you pack.
Can someone receive on my behalf? +
Yes. We can collect from any UK address and deliver to or arrange collection by a nominated person in Dubai. For the duty-free concession the goods should belong to the residence-visa holder.
Is my shipment insured? +
We offer transit cover — we’ll explain the options and cost when we quote. We always recommend cover for an overseas shipment.
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Lak Kharod, Director
Excess Luggage Co. • overseeing UK–Dubai shipping since 1998 • MetEx House, Hounslow, next to Heathrow

Excess Luggage Co. has shipped luggage, boxes, personal effects and cargo from the UK to Dubai and across the UAE for over 28 years — through our own Heathrow-side warehouse and collection fleet. We know this route, Jebel Ali and DXB, and exactly what Dubai Customs looks for. For a quote or advice on what you can pack, call us on 0800 096 38 39.

What our customers say
★★★★★

“Since the first day Excess Luggage has been a great help, communicating with me throughout the entire time and updating me on the important details. I would 100% recommend this company to anyone transporting baggage abroad.”

— Neide · Verified review on Trustpilot ↗

Ready to ship to Dubai?

Tell us what you’re sending and where it’s going. We’ll come back with a quote and a realistic transit-time estimate — before you commit to anything.